At Vivo Signed Memorabilia, we aim to ship your orders quickly and securely.

1. Order Processing

  • All orders are processed within 1 to 2 working days after payment confirmation.
  • In the rare event of a delay, customers will be notified via email.

2. Delivery Time

  • Delivery times may vary depending on the destination.
  • Standard shipping estimates will be provided during checkout.
  • Please note that unforeseen circumstances or courier delays may affect delivery time.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and item weight or size.
  • Free shipping may be offered for specific promotions or minimum order amounts.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details to monitor your delivery.

5. Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6. Damaged or Lost Packages

If your package arrives damaged or does not arrive at all, please contact us immediately at vivosignedmemorabilia@gmail.com. We will work with the courier to resolve the issue as quickly as possible.